Refund policy

Returns & Refunds

We want you to be happy with your order! If there is an issue with your purchase, please contact us within 30 days of receiving your order.

Damaged, defective, or incorrect orders
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photos showing the issue. We'll review the problem and work with you to arrange a replacement or refund when appropriate.

Returns
Returns may be accepted within 30 days of delivery. Items must be unused and in their original condition and packaging.

Please contact us at ace7teen@gmail.com before sending anything back. Returns sent without prior approval may not be accepted.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Custom and personalized orders
Custom-made, commissioned, and personalized products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Sale items and gift cards
Gift cards are non-refundable. Any restrictions that apply to sale or clearance items will be stated at the time of purchase.

Refunds
Once an approved return has been received and inspected, we'll let you know whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.

If you haven't received an approved refund after 15 business days, please contact us at ace7teen@gmail.com.

European Union orders
For orders subject to the European Union's 14-day right of withdrawal, eligible customers may cancel or return their purchase within 14 days as required by applicable law. Certain exceptions, including some personalized or custom-made products, may apply.